ISO20000 is the world's first international standard for IT Service Management （IT Service Management） field, ISO20000 IT Service Management System standards represent the basis of the principles of assessment has been widely recognized IT service management processes. The standard defines a comprehensive service management processes, closely related. [1]
ISO20000 certification means an organization established IT service management in line with ISO20000 standard, which passed ISO20000 certification.
Generally recognized by the industry to the international ISO20000 certification certificate ;
· On the quality of service and service commitments with business and suppliers agreed to establish and supplier of unified business and communication platform ; reach stakeholders are satisfied with the IT service management objectives ;
· Improve IT service availability , reliability and security for business users with high-quality services ;
· Continue to optimize service processes , improve service levels, improve service satisfaction ;
· Increase availability of projects and ensure timely delivery ;
· Improve organizational / corporate return on IT investment in general , improve the comprehensive competitiveness of organizations / enterprises ;
· Establish a set of effective IT departments continue to improve mechanisms and internal control mechanisms ;
· Clear IT management costs and organizational / corporate business strategy point of integration and IT strategic goals , improve existing IT service structure and the allocation of resources to make use of all IT resources in line with the company's business
IT strategy and strategic objectives ;
· Through the establishment of optimization and transparent management processes and responsibilities definition , monitoring and management processes, performance evaluation ; reduce IT management costs and risks of operations ;
Easy to integrate service management processes and other management systems , such as: Information Security Management System ISMS, ISO9000 quality management system , etc. ;
· The existing management systems and business process integration , IT departments standardize service levels , standardize work processes , reduce risk caused by the change of personnel ;
· Improve the professional quality of the IT department related to staff to improve service capacity and efficiency of the staff ;
· Enhance the overall operation between the IT department and the department 's ability to communicate.